The Township of Hamilton Quality Management Policy

The Township of Hamilton provides municipal water to serviced areas in Camborne and Creighton Heights (Baltimore).

As the operating authority for the Township of Hamilton's drinking water systems, The Township's Water Operations department is committed to:

  • Provide safe drinking water to consumers,
  • Comply with legislation and regulations, and
  • Maintain and continually improve the Quality Management System (QMS).

These policy commitments are communicated to staff through the QMS awareness and made available to the public on our website. 

Water User Notices

Water User Mailing Addresses
Please make sure the Township has your current address including PO Box number to avoid delays in receiving your tax and water bills. To verify and/or update your mailing address, please contact 905-342-2810 ext. 101.
Creighton Heights Annual Distribution Maintenance - 2021-09-28

Important Information for Creighton Heights Water Users

Re: Annual Water Distribution System Maintenance

The Creighton Heights Municipal Drinking Water System uses UV disinfection and a process known as chloramination to keep our drinking water safe for use and consumption. Chloramination is the result of adding sodium hypochlorite to ammonia. When sodium hypochlorite is added to the naturally occurring ammonia in the Creighton Heights Water Supply, chloramines are produced and provide the following benefits:

  • Biologically stable water that inhibits bacterial growth in the distribution system
  • Lowers disinfection by-products (DBP)
  • Lower treatment costs.

However, excess ammonia in the water supply can result in the formation of nitrites and nitrates in the water distribution system. This is known as nitrification. As a best practice for preventative maintenance, switching to a disinfection process known as "free chlorination" for approximately 1 month every Autumn is one way to reduce nitrification in the system and to ensure the quality of the water provided to our users.  Many municipal water service operations in the Province have found that periodically switching to the free chlorination process is sufficient and effective in controlling nitrification levels while maintaining quality water.   

The Township of Hamilton Water Operations Department will temporarily switch to free chlorination treatment for the Creighton Heights Municipal Drinking Water System during the month of October. Residents that are supplied by the Creighton Heights System will start to receive water with free chlorine during the week of October 3rd, 2021. It is anticipated that the regular chloramination disinfectant process will resume in early November 2021. 

Flushing of the distribution system will be required as part of this annual maintenance procedure. Flushing will occur on weekdays throughout October and early November between 9:00am and 3:30pm. Flushing activities could potentially cause:

  • Low water pressure
  • Fine air bubbles
  • Stronger-than-usual chlorine scent
  • Discoloured water.

If discoloured water is observed in your home, please run your cold water taps until the water runs clear. We also suggest that water users refrain from doing laundry during flushing hours.  

The change in the disinfection process will not affect water quality in terms of safety. Water quality will continue to meet and exceed regulatory requirements during this maintenance activity. 

Kidney dialysis patients must make sure their home machines are adaptable for both chlorine and chloramines. Customers on dialysis machines should contact their physicians for more information. 

Should you have any questions, comments, or concerns, please do not hesitate to contact the Municipal Office at 905-342-2810, ext 147. 

Sincerely,  

Water Operations Team

Frequently Asked Questions and Additional Resources 

Report a Problem

  • Emergency Water Line to report a water main break or disruption of water service (1-866-948-5538)
  • Reporting a problem regarding flooding of a roadway or property, contact Public Works (905-342-2810)
  • Non-Emergency Water inquiries, please see the list of the most frequent inquiries below, or you may also contact us at 905-342-2810.

 How to Find Leaks in your House

 How to Find Leaks in your House

How to Pay your Water Bill

At the bank

You can pay your water bill at your bank; remember to bring your water bill with you.

Payments should be made at least two days prior to the water bill due date.

Online

  • Search for Hamilton
  • Then search for some form of Hamilton Township Water
  • Enter your water account number which is located at the top left portion of your most current water bill without the decimal points (8 digits in total)

Payments should be made at least two days prior to the water bill due date.

Pre-authorized payment

Your water account must be current to go on this plan.

Water pre-authorized payment plan form

Print the form or pick one up at the Township office

  • Fill in your information
  • Attach a VOID cheque or pre-authorized debit bank form

You can return your completed form by email:

In Person:

8285 Majestic Hills Dr., Camborne

The after-hours secure drop box is located at the front door.

Fax:

905-342-2818

Late/unpaid bills have 1.25% interest charged quarterly. Failure to receive a water bill does not excuse a resident from the responsibility for the payment.

Request a New Water Account

Homeowner

Water Service Connection Request

Tenant

Tenant Water Service Connection Request

Landlords, as property owners, you are ultimately responsible for the water account. Any tenant water arrears are transferred yearly to the owner's property tax account in accordance with the Municipal Act, 2001, S.O. c25, Section 398.

You can return your completed form by email:

Mail:

Attention Water Billing Dept.
Township of Hamilton
PO Box 1060
Cobourg ON K9A 4W5

Fax:

Attention Water Billing Dept.
905-342-2818

Request a Final Read

Provide at least 10 days notice of your move. If you move without notifying the Township of Hamilton, you are responsible for water consumed until we receive notification to do a final read.

If you are on a pre-authorized payment plan, you will be automatically removed from that plan and will be required to pay your final water bill when due.

Water Service Cancellation Request

You can return your completed form by email:

Mail:

Attention Water Billing Dept.
Township of Hamilton
PO Box 1060
Cobourg ON K9A 4W5

Fax:

Attention Water Billing Dept.
905-342-2818

Cancelling Water Pre-Authorized Payment Plan

Water Pre-Authorized Payment Plan Cancellation Request

You can return your form by email:

Mail:

Attention Water Billing Dept.
Township of Hamilton
PO Box 1060
Cobourg ON K9A 4W5

Fax:

Attention Water Billing Dept.
905-342-2818

Water Billing and Water Rates

Water Billing Periods

Water billing is done quarterly based on the following cycles:

January 1 to March 31 (actual reads)

April 1 to June 30 (actual reads)

July 1 to September 30 (actual reads)

October 1 to December 31 (estimated )

Water rate changes become effective April 1st of each year.

Line Flushing Maintenance Program

Camborne Water System

Monthly water line maintenance is performed every 2nd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Creighton Heights Water System

Monthly water line maintenance is performed every 3rd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Municipal Water Financial Plan

Required to obtain a municipal drinking license per the Safe Drinking Water Act, 2002 and prepared by Watson & Associates. This financial plan is also a reporting requirement as defined by Ontario Regulation 453/07.

Request a copy of the latest Water Financial Plan

Regulation of Water Usage

By-law 2004-28

Water usage by irrigation systems calculation

Annual Reports

2020 Annual Summary Report - Stand Alone DWS

2020 Annual Summary Report - Camborne and Creighton Heights DWS

2019 Annual Summary Report - Stand Alone DWS

2019 Annual Summary Report - Camborne and Creighton Heights DWS

2019 Camborne MECP Annual Inspection

2019 Creighton Heights MECP Annual Inspection

2018 Camborne Water Treatment System Annual Report

2018 Creighton Heights Water Treatment System Annual Report

2017 - 2018 Drinking Water System Inspections

2017 Hamilton Township Water Agreement Distribution System Annual Report

Quality Management System Policy

DWQMS Operational Plan

 Water Systems Capital Needs Assessment Report

 Water Systems Capital Needs Assessment Report