Find out more about water services, how to pay water bills, reporting an issue and our commitment to providing clean water.

The Township of Hamilton has initiated a Master Planning process to develop a Water Supply Master Plan to evaluate and plan upgrades for its water supply, treatment, storage, and distribution infrastructure. This plan will consider current conditions, capacity, and future needs over the next 20 years for Baltimore/Creighton Heights, Camborne, and Buttersfield.

Learn more about the Water Supply Master Plan

Water Quality Management

The Township of Hamilton provides municipal water to serviced areas in Camborne and Creighton Heights (Baltimore).

As the operating authority for the Township of Hamilton's drinking water systems, The Township's Water Operations department is committed to:

  • Provide safe drinking water to consumers,
  • Comply with legislation and regulations, and
  • Maintain and continually improve the Quality Management System (QMS).

These policy commitments are communicated to staff through the QMS awareness and made available to the public on our website. 

Water Billing

Please make sure the Township has your current address including PO Box number to avoid delays in receiving your tax and water bills. To verify and/or update your mailing address, please contact 905-342-2810.

There are several ways you can pay your water bill in the Township of Hamilton. Find out how below.

 In person
You can place your payment in the secure drop box slot at the Municipal Office. All cheques are made payable to "The Township of Hamilton." Please include your water bill stub or write your account number on your cheque.
 By mail
You can mail your cheque to the Municipal Office, P.O. Box 1060, Cobourg, Ontario, K9A 4J7. Please include your water bill stub or write your account number on your cheque.
 Online banking
You can pay through your financial institutions website or cell phone app by adding the Township of Hamilton as a payee. Enter your water account number, located at the top left portion of your most current water bill, without the decimal points.
 Pre-authorized payment plan
Complete a Pre-authorized Payment Plan Form and attach a void cheque or pre-authorized debit form. Return your completed form by email.
 At the bank
You can pay your water bill at your financial institution. Remember to bring your water bill with you. We recommend making payments at least 2 days prior to the bill due date.

Late/unpaid bills have 1.25% interest charged quarterly. Failure to receive a water bill does not excuse a resident from the responsibility for the payment.

Water billing cycles are quarterly:

  • January 1 to March 31 (actual reads)
  • April 1 to June 30 (actual reads)
  • July 1 to September 30 (actual reads)
  • October 1 to December 31 (actual reads)

Water rate changes become effective January 1st of each year. For more information about water fees, see our Fees and Charges webpage.

Water Accounts

If you are a new resident, moving, or changing addresses, see below for instructions on how to ensure you don't miss a payment.

Landlords, as property owners, you are ultimately responsible for the water account. Any tenant water arrears are transferred yearly to the owner's property tax account in accordance with the Municipal Act, 2001, S.O. c25, Section 398.

Request a new account

Homeowners can set up a water account by completing a Water Service Connection Request Form.

If you are a tenant, please complete a Tenant Water Service Connection Request Form.

Please send us your completed form by one of the following:

  • Email
  • Place it in the secure drop-box slot at the Municipal Office
  • Mail to: P.O. Box 1060, Cobourg, Ontario, K9A 4J7
    Attention: Water Billing Department
  • Fax to 905-342-2818
    Attention: Water Billing Department
Cancel a water service
Cancel your water service by completing a Water Service Cancellation Request Form.

We request 10 days notice of an anticipated address change or cancellation. You are responsible for water consumption until the Township receives notification and request for a final meter read.

Pre-authorized payment plans will be removed for cancellations and a final water bill will be provided to you.

Please send us your completed form by one of the following:

  • Email
  • Place it in the secure drop-box slot at the Municipal Office
  • Mail to: P.O. Box 1060, Cobourg, Ontario, K9A 4J7
    Attention: Water Billing Department
  • Fax to 905-342-2818
    Attention: Water Billing Department
Cancel a pre-authorized payment plan

Cancel your pre-authorized payment plan by completing a Pre-Authorized Payment Plan Cancellation Request Form. If you are moving or changing addresses, only a Water Service Cancellation Request is required.

Please send us your completed form by one of the following:

  • Email
  • Place it in the secure drop-box slot at the Municipal Office
  • Mail to: P.O. Box 1060, Cobourg, Ontario, K9A 4J7
    Attention: Water Billing Department
  • Fax to 905-342-2818
    Attention: Water Billing Department

Report an Issue

Report an emergency, such as a water main break or service disruption, to the Emergency Water Line by calling 1-866-948-5538.

Contact the Township to report non-emergency water issues by emailing us or calling 905-342-2810.

Check your water usage devices (toilets, taps, washing machines, etc.) regularly to help reduce the risk of an increased water bills caused by a malfunctioning device. Leaky toilets are often the cause of high water bills and could waste more than 475 litres of water a day.

 How to find a leak in your home

Even the smallest leaks in your house add up to gallons of wasted water and potentially hundreds of dollars per year on your water bill. Check for leaks in your house by trying the dye test:

  1. Remove the toilet tank cover and set it aside
  2. Remove any ‘in-tank’ bowl cleaners that colour the water
  3. Begin the test with clear water in the tank and bowl
  4. Place enough food colouring or instant coffee in the tank’s water to get a deep colour (this may stain the tank)
  5. Wait 30 minutes. Your toilet is leaking if the dyed water has made its way into the toilet bowl. A proper operating toilet will store water in the tank without water running into the bowl.

If the dye test shows the toilet is leaking, contact a licensed plumber to have it repaired.

Quarterly Water User Newsletter

If you are a resident in Creighton Heights and Camborne, the Water User newsletter is mailed out four times a year and is included with your water bill. It features updates on water services, operations, projects, and capital investments within the Township.

Read the 2024 Q3 Water Newsletter

Additional Resources 

Water Supply Master Plan

The Township of Hamilton is conducting a Class Environmental Assessment Master Planning process to evaluate and plan upgrades for its water supply, treatment, storage, and distribution infrastructure. This plan will consider current conditions, capacity, and future needs over the next 20 years for Baltimore/Creighton Heights, Camborne, and Buttersfield.

Important Dates:

At the first Public Information Centre, a presentation was provided regarding the Environmental Assessment Master Plan Process, including detailed project overview. To learn more, view the Public Information Centre 1 presentation. Public comment is open until October 3, 2024.
Provide your feedback!

Line Flushing Maintenance Program

Camborne Water System

Monthly water line maintenance is performed every 2nd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Creighton Heights Water System

Monthly water line maintenance is performed every 3rd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Municipal Water Financial Plan

Required to obtain a municipal drinking license per the Safe Drinking Water Act, 2002 and prepared by Watson & Associates. This financial plan is also a reporting requirement as defined by Ontario Regulation 453/07.

Request a copy of the latest Water Financial Plan

Regulation of Water Usage

By-law 2004-28

Water usage by irrigation systems calculation

Annual Reports

2024 Annual and Summary Report for Camborne and Creighton Heights

2024 Camborne MECP Annual Inspection Report and Rating

2024 Creighton Heights MECP Annual Inspection Report and Rating

2023 Annual and Summary Report for Camborne and Creighton Heights

2023 Camborne MECP Annual Inspection Report and Rating

2023 Creighton Heights MECP Annual Inspection Report and Rating

2023 Annual Report - Stand Alone DWS

2023 Annual Summary Report - Stand Alone DWS

2022 Creighton Heights MECP Annual Compliance Inspection

2022 Creighton Heights MECP Annual Inspection Rating

Hamilton Township Water Service Delivery Review Final Report - 2022-01-25

Comprehensive Water Department Review Report

Presentation of Comprehensive Water Department Review

2022 Annual and Summary Report for Camborne and Creighton Heights

2022 Camborne MECP Annual Compliance Inspection

2022 Camborne MECP Annual Inspection Rating

2022 Annual Report - Stand Alone DWS

2022 Annual Summary Report - Stand Alone DWS

2022 Stand Alone DWS MECP Annual Compliance Inspection Report

2020 - 2021 Chief Drinking Water Inspector Annual Report

2021 Annual Report - Stand Alone DWS

2021 Annual Summary Report - Stand Alone DWS

2021 Annual Summary Report - Camborne and Creighton Heights DWS

2021 Camborne MECP Annual Compliance Inspection

2021 Camborne MECP Annual Inspection Rating

Risk Methodology Sheet - used for Camborne and Creighton Heights

2021 Creighton Heights MECP Annual Compliance Inspection

2021 Creighton Heights MECP Annual Inspection Rating

2020 Annual Summary Report - Stand Alone DWS

2020 Annual Summary Report - Camborne and Creighton Heights DWS

2019 Annual Summary Report - Stand Alone DWS

2019 Annual Summary Report - Camborne and Creighton Heights DWS

2019 Camborne MECP Annual Inspection

2019 Creighton Heights MECP Annual Inspection

2018 Camborne Water Treatment System Annual Report

2018 Creighton Heights Water Treatment System Annual Report

2017 - 2018 Drinking Water System Inspections

2017 Hamilton Township Water Agreement Distribution System Annual Report

Quality Management System Policy

Township of Hamilton Quality Management System Operational Plan

Township of Hamilton Quality Management System Operational Plan

 Water Systems Capital Needs Assessment Report

 Water Systems Capital Needs Assessment Report