Water Quality Management Policy
The Township of Hamilton provides municipal water to serviced areas in Camborne and Creighton Heights (Baltimore).
As the operating authority for the Township of Hamilton's drinking water systems, The Township's Water Operations department is committed to:
- Provide safe drinking water to consumers,
- Comply with legislation and regulations, and
- Maintain and continually improve the Quality Management System (QMS).
These policy commitments are communicated to staff through the QMS awareness and made available to the public on our website.
Quarterly Water User Newsletter
Introducing the new quarterly Water Users Newsletter! The newsletter will feature updates on Water Services operations, projects, and capital investments within the Township and be mailed out to water customers with their water bills. The newsletter will also be made available online for LUSI water system users and non-water residents.
Read the 2023 Q1 Water Newsletter
Water User Notices
| Water User Mailing Addresses |
| Please make sure the Township has your current address including PO Box number to avoid delays in receiving your tax and water bills. To verify and/or update your mailing address, please contact 905-342-2810 ext. 101. |
| Creighton Heights Annual Water Distribution Maintenance - Chloramination Begins September 2023 |
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Important Information for Water Users in the Baltimore, Creighton Heights, Carelton Blvd and County Road 45 Areas The drinking water disinfection process at the Creighton Heights Municipal Drinking Water System employs UV treatment for Primary Disinfection and Chloramination for secondary disinfection. Chlormaination is the result of adding sodium hypochlorite to ammonia. When sodium hypochlorite is added to the naturally occurring ammonia in the Creighton Heights well water supply, chloramines are produced which provide the following:
However, excess ammonia can result in the formation of nitrites and nitrates throughout the Distribution watermain system known as nitrification. The preventative maintenance practice of switching to Free Chlorination for approximately 1 month in the Fall, ensures control of nitrification and distribution system water quality. Many Water Utilities practice periodic Free Chlorination to control the onset of a nitrification event. Township Water Operations will temporarily switch to free chlorination treatment for approximately one month starting in the latter part of September. Note: Distribution System flushing will be required as part of this annual procedure and will occur on any weekday between 9:00 a.m. to 3:30 p.m.
The change in the disinfection process will not affect water quality in terms of safety. Water quality will continue to meet and exceed regulatory requirements during this maintenance activity, as it does when the system in chloraminated. Consumers may notice a stronger chlorine scent as a result of Free Chlorine in the water supply. Kidney dialysis patients must make sure their home machines are adaptable for both Free Chlorine and Chloramines. Customers on dialysis machines should contact their physicians for more information. It is anticipated that the Township will revert back to chloramination in early November. Should you have any questions, please do not hesitate to contact the Municipal Office at 905-342-2810, ext 147. |
Frequently Asked Questions and Additional Resources
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Report a Problem |
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How to Find Leaks in your House |
| How to Find Leaks in your House |
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How to Pay your Water Bill |
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At the bank You can pay your water bill at your bank; remember to bring your water bill with you. Payments should be made at least two days prior to the water bill due date. Online
Payments should be made at least two days prior to the water bill due date. Pre-authorized payment Your water account must be current to go on this plan. Water pre-authorized payment plan form Print the form or pick one up at the Township office
You can return your completed form by email: In Person: 8285 Majestic Hills Dr., Camborne The after-hours secure drop box is located at the front door. Fax: 905-342-2818 Late/unpaid bills have 1.25% interest charged quarterly. Failure to receive a water bill does not excuse a resident from the responsibility for the payment. |
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Request a New Water Account |
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Homeowner Water Service Connection Request Tenant Tenant Water Service Connection Request Landlords, as property owners, you are ultimately responsible for the water account. Any tenant water arrears are transferred yearly to the owner's property tax account in accordance with the Municipal Act, 2001, S.O. c25, Section 398. You can return your completed form by email: Mail: Attention Water Billing Dept. Fax: Attention Water Billing Dept. |
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Request a Final Read |
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Provide at least 10 days notice of your move. If you move without notifying the Township of Hamilton, you are responsible for water consumed until we receive notification to do a final read. If you are on a pre-authorized payment plan, you will be automatically removed from that plan and will be required to pay your final water bill when due. Water Service Cancellation Request You can return your completed form by email: Mail: Attention Water Billing Dept. Fax: Attention Water Billing Dept. |
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Cancelling Water Pre-Authorized Payment Plan |
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Water Pre-Authorized Payment Plan Cancellation Request You can return your form by email: Mail: Attention Water Billing Dept. Fax: Attention Water Billing Dept. |
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Water Systems Capital Needs Assessment Report |
| Water Systems Capital Needs Assessment Report |