The Township of Hamilton Quality Management Policy
The Township of Hamilton provides municipal water to serviced areas in Camborne and Creighton Heights (Baltimore).
As the operating authority for the Township of Hamilton's drinking water systems, The Township's Water Operations department is committed to:
- Provide safe drinking water to consumers,
- Comply with legislation and regulations, and
- Maintain and continually improve the Quality Management System (QMS).
These policy commitments are communicated to staff through the QMS awareness and made available to the public on our website.
Water User Notices
| Creighton Heights Sodium Notice - 2022-06-13 |
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Water users and visitors are advised to please read the Sodium Notice June 2022 issued by the HKPR District Health Unit for the Creighton Heights Water System. |
| Water User Mailing Addresses |
| Please make sure the Township has your current address including PO Box number to avoid delays in receiving your tax and water bills. To verify and/or update your mailing address, please contact 905-342-2810 ext. 101. |
| Creighton Heights Annual Distribution Maintenance - 2021-10-29 |
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Important Information for Creighton Heights Water Users Re: Annual Water Distribution System Maintenance This is an update to our earlier communication dated September 23, 2021. The Creighton Heights Water Treatment Plant will be switching back to chloramination for disinfection of the distribution system during the week of November 1st, 2021. Our annual Fall distribution maintenance activity is now complete. The disinfection process at the Creighton Heights Water Treatment Plant employs chloramination (the result of adding chlorine to the naturally occurring ammonia in our well water source) for approximately 11 months of the year between early November through to the latter part of the following September. The natural ammonia laden groundwater of Creighton Heights Wells, when coupled with sodium hypochlorite, has the benefit of providing a stable water supply that inhibits bacterial growth while sharply reducing disinfection-by-products (DBP) and reducing treatment costs. The change in the treatment process from chlorination back to chloramination will not affect water potability. Consumers will notice a return of characteristics typical for the system. Kidney dialysis patients must make sure their home machines are adaptable for chloramines and chlorination. Customers on dialysis machines should contact their physicians for more information. Should you have any questions, please do not hesitate to contact the main office at 905-342-2810. Thank you for your cooperation. Sincerely, Water Operations Team |
| Creighton Heights Annual Distribution Maintenance - 2021-09-28 |
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Important Information for Creighton Heights Water Users Re: Annual Water Distribution System Maintenance The Creighton Heights Municipal Drinking Water System uses UV disinfection and a process known as chloramination to keep our drinking water safe for use and consumption. Chloramination is the result of adding sodium hypochlorite to ammonia. When sodium hypochlorite is added to the naturally occurring ammonia in the Creighton Heights Water Supply, chloramines are produced and provide the following benefits:
However, excess ammonia in the water supply can result in the formation of nitrites and nitrates in the water distribution system. This is known as nitrification. As a best practice for preventative maintenance, switching to a disinfection process known as "free chlorination" for approximately 1 month every Autumn is one way to reduce nitrification in the system and to ensure the quality of the water provided to our users. Many municipal water service operations in the Province have found that periodically switching to the free chlorination process is sufficient and effective in controlling nitrification levels while maintaining quality water. The Township of Hamilton Water Operations Department will temporarily switch to free chlorination treatment for the Creighton Heights Municipal Drinking Water System during the month of October. Residents that are supplied by the Creighton Heights System will start to receive water with free chlorine during the week of October 3rd, 2021. It is anticipated that the regular chloramination disinfectant process will resume in early November 2021. Flushing of the distribution system will be required as part of this annual maintenance procedure. Flushing will occur on weekdays throughout October and early November between 9:00am and 3:30pm. Flushing activities could potentially cause:
If discoloured water is observed in your home, please run your cold water taps until the water runs clear. We also suggest that water users refrain from doing laundry during flushing hours. The change in the disinfection process will not affect water quality in terms of safety. Water quality will continue to meet and exceed regulatory requirements during this maintenance activity. Kidney dialysis patients must make sure their home machines are adaptable for both chlorine and chloramines. Customers on dialysis machines should contact their physicians for more information. Should you have any questions, comments, or concerns, please do not hesitate to contact the Municipal Office at 905-342-2810, ext 147. Sincerely, Water Operations Team |
Frequently Asked Questions and Additional Resources
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Report a Problem |
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How to Find Leaks in your House |
| How to Find Leaks in your House |
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How to Pay your Water Bill |
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At the bank You can pay your water bill at your bank; remember to bring your water bill with you. Payments should be made at least two days prior to the water bill due date. Online
Payments should be made at least two days prior to the water bill due date. Pre-authorized payment Your water account must be current to go on this plan. Water pre-authorized payment plan form Print the form or pick one up at the Township office
You can return your completed form by email: In Person: 8285 Majestic Hills Dr., Camborne The after-hours secure drop box is located at the front door. Fax: 905-342-2818 Late/unpaid bills have 1.25% interest charged quarterly. Failure to receive a water bill does not excuse a resident from the responsibility for the payment. |
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Request a New Water Account |
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Homeowner Water Service Connection Request Tenant Tenant Water Service Connection Request Landlords, as property owners, you are ultimately responsible for the water account. Any tenant water arrears are transferred yearly to the owner's property tax account in accordance with the Municipal Act, 2001, S.O. c25, Section 398. You can return your completed form by email: Mail: Attention Water Billing Dept. Fax: Attention Water Billing Dept. |
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Request a Final Read |
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Provide at least 10 days notice of your move. If you move without notifying the Township of Hamilton, you are responsible for water consumed until we receive notification to do a final read. If you are on a pre-authorized payment plan, you will be automatically removed from that plan and will be required to pay your final water bill when due. Water Service Cancellation Request You can return your completed form by email: Mail: Attention Water Billing Dept. Fax: Attention Water Billing Dept. |
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Cancelling Water Pre-Authorized Payment Plan |
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Water Pre-Authorized Payment Plan Cancellation Request You can return your form by email: Mail: Attention Water Billing Dept. Fax: Attention Water Billing Dept. |
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Water Billing and Water Rates |
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Water Billing Periods Water billing is done quarterly based on the following cycles: January 1 to March 31 (actual reads) April 1 to June 30 (actual reads) July 1 to September 30 (actual reads) October 1 to December 31 (actual reads) Water rate changes become effective January 1st of each year. |
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Line Flushing Maintenance Program |
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Camborne Water System Monthly water line maintenance is performed every 2nd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times. Creighton Heights Water System Monthly water line maintenance is performed every 3rd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times. |
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Municipal Water Financial Plan |
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Required to obtain a municipal drinking license per the Safe Drinking Water Act, 2002 and prepared by Watson & Associates. This financial plan is also a reporting requirement as defined by Ontario Regulation 453/07. |
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Regulation of Water Usage |
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Annual Reports |
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Hamilton Township Water Service Delivery Review Final Report - 2022-01-25 Comprehensive Water Department Review Report Presentation of Comprehensive Water Department Review 2020 - 2021 Chief Drinking Water Inspector Annual Report 2021 Annual Report - Stand Alone DWS 2021 Annual Summary Report - Stand Alone DWS 2021 Annual Summary Report - Camborne and Creighton Heights DWS 2021 Camborne MECP Annual Compliance Inspection 2021 Camborne MECP Annual Inspection Rating Risk Methodology Sheet - used for Camborne and Creighton Heights 2021 Creighton Heights MECP Annual Compliance Inspection 2021 Creighton Heights MECP Annual Inspection Rating 2020 Annual Summary Report - Stand Alone DWS 2020 Annual Summary Report - Camborne and Creighton Heights DWS 2019 Annual Summary Report - Stand Alone DWS 2019 Annual Summary Report - Camborne and Creighton Heights DWS 2019 Camborne MECP Annual Inspection 2019 Creighton Heights MECP Annual Inspection 2018 Camborne Water Treatment System Annual Report 2018 Creighton Heights Water Treatment System Annual Report 2017 - 2018 Drinking Water System Inspections 2017 Hamilton Township Water Agreement Distribution System Annual Report |
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Water Systems Capital Needs Assessment Report |
| Water Systems Capital Needs Assessment Report |