Water Services | Township of Hamilton

The Township of Hamilton is committed to providing safe, reliable, and high-quality drinking water to our residents. Water Services manages the delivery of treated water, ongoing maintenance of infrastructure, and compliance with provincial water quality standards. Learn more about water billing, service connections, water conservation, and what to do in the event of a leak or disruption.

Drinking Water Emergencies

Report a Drinking Water emergency, such as a water main break or service disruption, to the Emergency Drinking Water Line by calling 1-866-948-5538.

How to Find a Leak in Your Home

Report a Drinking Water emergency, such as a water main break or service disruption, to the Emergency Water Line by calling 1-866-948-5538.

Contact the Township to report non-emergency water issues by emailing us or calling 905-342-2810.

Check your water usage devices (toilets, taps, washing machines, etc.) regularly to help reduce the risk of an increased water bills caused by a malfunctioning device. Leaky toilets are often the cause of high water bills and could waste more than 475 litres of water a day.

Even the smallest leaks in your house add up to gallons of wasted water and potentially hundreds of dollars per year on your water bill. Check for leaks in your house by trying the dye test:

1. Remove the toilet tank cover and set it aside
2. Remove any ‘in-tank’ bowl cleaners that colour the water
3. Begin the test with clear water in the tank and bowl
4. Place enough food colouring or instant coffee in the tank’s water to get a deep colour (this may stain the tank)
5. Wait 30 minutes. Your toilet is leaking if the dyed water has made its way into the toilet bowl. A proper operating toilet will store water in the tank without water running into the bowl.

If the dye test shows the toilet is leaking, contact a licensed plumber to have it repaired.

How to Pay Your Water Bill

Find all the information you need about paying your water bill, including bill dates, and how to sign up for or cancel pre-authorized payments.

New Water Accounts

Homeowners can set up a water account by completing a Water Service Connection Request Form.

If you are a tenant, please complete a Tenant Water Service Connection Request Form.

Quality Management System (QMS) Policy

As the operating authority for the Township of Hamilton's drinking water systems, The Township's Water Operations department is committed to:

Provide safe Drinking Water to consumers,
Comply with legislation and regulations, and
Maintain and continually improve the Quality Management System (QMS).

Read the Quality Management System Operational Plan

Quarterly Water User Newsletter

If you are a resident in Creighton Heights and Camborne, the Water User newsletter is mailed out four times a year and is included with your water bill. It features updates on water services, operations, projects, and capital investments within the Township.

Read the Spring 2025 Water User Newsletter

Additional Resources

Water Supply Master Plan Class EA

The Township of Hamilton is conducting a Class Environmental Assessment Master Planning process to evaluate and plan upgrades for its water supply, treatment, storage, and distribution infrastructure. This plan will consider current conditions, capacity, and future needs over the next 20 years for Baltimore/Creighton Heights, Camborne, and Buttersfield.

Learn more about the Water Supply Master Plan.

Line Flushing Maintenance Program

Camborne Water System

During warmer months, monthly watermain maintenance is performed on the second Tuesday between 9:00 a.m. and 3:30 p.m. Potentially low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Creighton Heights Water System

During warmer months, monthly watermain maintenance is performed on the 3rd Tuesday between 9:00 a.m. and 3:30 p.m. Potentially low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Municipal Water Financial Plan

Required to obtain a municipal drinking license per the Safe Drinking Water Act, 2002 and prepared by Watson & Associates. This financial plan is also a reporting requirement as defined by Ontario Regulation 453/07.

Request a copy of the latest Water Financial Plan

Regulation of Water Usage

For a copy of By-law 2004-28 regulating the use of water services, please contact the Corporate Services Department.