Water Quality Management Policy

The Township of Hamilton provides municipal water to serviced areas in Camborne and Creighton Heights (Baltimore).

As the operating authority for the Township of Hamilton's drinking water systems, The Township's Water Operations department is committed to:

  • Provide safe drinking water to consumers,
  • Comply with legislation and regulations, and
  • Maintain and continually improve the Quality Management System (QMS).

These policy commitments are communicated to staff through the QMS awareness and made available to the public on our website. 

Quarterly Water User Newsletter

The Water User Newsletter is sent out four times a year with water bills (Creighton Heights and Camborne Distribution System bills). It features updates on Water Services operations, projects, and capital investments within the Township. The newsletter will also be made available online for LUSI water system users and non-water residents. 

Read the 2024 Q1 Water Newsletter

Water User Notices

Watermain Disruption - February 5, 2024

There is a watermain disruption at 4176 County Road 45. Water pressure has been throttled back and residents may experience reduced water services throughout the day. County Road 45 is down to one lane with full traffic control until further notice. Motorists may experience delays. The issue is expected to be resolved by the end of day today.

Water User Mailing Addresses
Please make sure the Township has your current address including PO Box number to avoid delays in receiving your tax and water bills. To verify and/or update your mailing address, please contact 905-342-2810 ext. 101.
Creighton Heights Annual Water Distribution Maintenance - Chlorination Begins September 2023

Important Information for Water Users in the Baltimore, Creighton Heights, Carelton Blvd and County Road 45 Areas

The drinking water disinfection process at the Creighton Heights Municipal Drinking Water System employs UV treatment for Primary Disinfection and Chloramination for secondary disinfection.  Chloramination is the result of adding sodium hypochlorite to ammonia.  When sodium hypochlorite is added to the naturally occurring ammonia in the Creighton Heights well water supply, chloramines are produced which provide the following:

  • biologically stable water that inhibits bacterial growth in the Distribution watermain system
  • lowers disinfection byproducts (DBP)
  • results in lower treatment costs

However, excess ammonia can result in the formation of nitrites and nitrates throughout the Distribution watermain system known as nitrification.  The preventative maintenance practice of switching to Free Chlorination for approximately 1 month in the Fall, ensures control of nitrification and distribution system water quality.  Many Water Utilities practice periodic Free Chlorination to control the onset of a nitrification event.  Township Water Operations will temporarily switch to free chlorination treatment for approximately one month starting in the latter part of September.   

Residents that are supplied by the Creighton Heights Municipal Drinking Water System will start to receive water with Free Chlorine disinfectant starting in the latter part of September 2023.  

Note: Distribution System flushing will be required as part of this annual procedure and will occur on any weekday between 9:00 a.m. to 3:30 p.m.

This necessary flushing could potentially cause the following:

  • Potential low water pressure
  • Potential fine air bubbles
  • Potential dis-coloured water from sediments disturbed while flushing which are not harmful. If dis-coloured water is observed in your home, please run your cold water taps until the water runs clear. We also suggest that you refrain from doing laundry during flushing hours

The change in the disinfection process will not affect water quality in terms of safety. Water quality will continue to meet and exceed regulatory requirements during this maintenance activity, as it does when the system in chloraminated.  Consumers may notice a stronger chlorine scent as a result of Free Chlorine in the water supply. Kidney dialysis patients must make sure their home machines are adaptable for both Free Chlorine and Chloramines. Customers on dialysis machines should contact their physicians for more information.

It is anticipated that the Township will revert back to chloramination in early November. 

Should you have any questions, please do not hesitate to contact the Municipal Office at 905-342-2810, ext 147. 

Thank you for your co-operation, 

Water Operations Team

Creighton Heights Annual Distribution Maintenance 2023 Ending in October

IMPORTANT INFORMATION FOR WATER USERS SUPPLIED BY THE CREIGHTON HEIGHTS DRINKING WATER SYSTEM - ANNUAL WATER DISTRIBUTION SYSTEM MAINTENANCE

This is an update to our earlier communication dated September 19, 2023. 

The Creighton Heights Water Treatment Plant will be switching back to chloramination for disinfection of the Water Distribution system during the third week of Oct, 2023.  Our annual Fall distribution maintenance activity is now complete. 

The disinfection process at the Creighton Heights Water Treatment Plant employs chloramination (the result of adding chlorine to the naturally occurring ammonia in our well water source) for approximately 11 months of the year between early November through to the latter part of the following September. The natural ammonia laden groundwater of Creighton Heights Wells, when coupled with sodium hypochlorite, has the benefit of providing a stable water supply that inhibits bacterial growth while sharply reducing disinfection-by-products (DBP) and reducing treatment costs.

The change in the treatment process from chlorination back to chloramination will not affect water potability.  Consumers will notice a return of characteristics typical for the system. Kidney dialysis patients must make sure their home machines are adaptable for chloramines and chlorination.  Customers on dialysis machines should contact their physicians for more information.

Should you have any questions, please do not hesitate to contact the main office at 905-342-2810.  Thank you for your cooperation.

 

Water Operations Team

 

 

 

 

Frequently Asked Questions and Additional Resources 

Report a Problem

  • Emergency Water Line to report a water main break or disruption of water service (1-866-948-5538)
  • Reporting a problem regarding flooding of a roadway or property, contact Public Works (905-342-2810)
  • Non-Emergency Water inquiries, please see the list of the most frequent inquiries below, or you may also contact us at 905-342-2810.

 How to Find Leaks in your House

 How to Find Leaks in your House

How to Pay your Water Bill

At the bank

You can pay your water bill at your bank; remember to bring your water bill with you.

Payments should be made at least two days prior to the water bill due date.

Online

  • Search for Hamilton
  • Then search for some form of Hamilton Township Water
  • Enter your water account number which is located at the top left portion of your most current water bill without the decimal points (8 digits in total)

Payments should be made at least two days prior to the water bill due date.

Pre-authorized payment

Your water account must be current to go on this plan.

Water pre-authorized payment plan form

Print the form or pick one up at the Township office

  • Fill in your information
  • Attach a VOID cheque or pre-authorized debit bank form

You can return your completed form by email:

In Person:

8285 Majestic Hills Dr., Camborne

The after-hours secure drop box is located at the front door.

Fax:

905-342-2818

Late/unpaid bills have 1.25% interest charged quarterly. Failure to receive a water bill does not excuse a resident from the responsibility for the payment.

Request a New Water Account

Homeowner

Water Service Connection Request

Tenant

Tenant Water Service Connection Request

Landlords, as property owners, you are ultimately responsible for the water account. Any tenant water arrears are transferred yearly to the owner's property tax account in accordance with the Municipal Act, 2001, S.O. c25, Section 398.

You can return your completed form by email:

Mail:

Attention Water Billing Dept.
Township of Hamilton
PO Box 1060
Cobourg ON K9A 4W5

Fax:

Attention Water Billing Dept.
905-342-2818

Request a Final Read

Provide at least 10 days notice of your move. If you move without notifying the Township of Hamilton, you are responsible for water consumed until we receive notification to do a final read.

If you are on a pre-authorized payment plan, you will be automatically removed from that plan and will be required to pay your final water bill when due.

Water Service Cancellation Request

You can return your completed form by email:

Mail:

Attention Water Billing Dept.
Township of Hamilton
PO Box 1060
Cobourg ON K9A 4W5

Fax:

Attention Water Billing Dept.
905-342-2818

Cancelling Water Pre-Authorized Payment Plan

Water Pre-Authorized Payment Plan Cancellation Request

You can return your form by email:

Mail:

Attention Water Billing Dept.
Township of Hamilton
PO Box 1060
Cobourg ON K9A 4W5

Fax:

Attention Water Billing Dept.
905-342-2818

Water Billing and Water Rates

Water Billing Periods

Water billing is done quarterly based on the following cycles:

January 1 to March 31 (actual reads)

April 1 to June 30 (actual reads)

July 1 to September 30 (actual reads)

October 1 to December 31 (actual reads)

Water rate changes become effective January 1st of each year.

Line Flushing Maintenance Program

Camborne Water System

Monthly water line maintenance is performed every 2nd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Creighton Heights Water System

Monthly water line maintenance is performed every 3rd Tuesday between 9:00 a.m. and 3:30 p.m. Low water pressure and/or discoloured water may occur. Run your cold water taps until your water becomes clear. Avoid doing laundry during these times.

Municipal Water Financial Plan

Required to obtain a municipal drinking license per the Safe Drinking Water Act, 2002 and prepared by Watson & Associates. This financial plan is also a reporting requirement as defined by Ontario Regulation 453/07.

Request a copy of the latest Water Financial Plan

Regulation of Water Usage

By-law 2004-28

Water usage by irrigation systems calculation

Annual Reports

2023 Annual and Summary Report for Camborne and Creighton Heights

2023 Camborne MECP Annual Inspection Report and Rating

2023 Creighton Heights MECP Annual Inspection Report and Rating

2023 Annual Report - Stand Alone DWS

2023 Annual Summary Report - Stand Alone DWS

2022 Creighton Heights MECP Annual Compliance Inspection

2022 Creighton Heights MECP Annual Inspection Rating

Hamilton Township Water Service Delivery Review Final Report - 2022-01-25

Comprehensive Water Department Review Report

Presentation of Comprehensive Water Department Review

2022 Annual and Summary Report for Camborne and Creighton Heights

2022 Camborne MECP Annual Compliance Inspection

2022 Camborne MECP Annual Inspection Rating

2022 Annual Report - Stand Alone DWS

2022 Annual Summary Report - Stand Alone DWS

2022 Stand Alone DWS MECP Annual Compliance Inspection Report

2020 - 2021 Chief Drinking Water Inspector Annual Report

2021 Annual Report - Stand Alone DWS

2021 Annual Summary Report - Stand Alone DWS

2021 Annual Summary Report - Camborne and Creighton Heights DWS

2021 Camborne MECP Annual Compliance Inspection

2021 Camborne MECP Annual Inspection Rating

Risk Methodology Sheet - used for Camborne and Creighton Heights

2021 Creighton Heights MECP Annual Compliance Inspection

2021 Creighton Heights MECP Annual Inspection Rating

2020 Annual Summary Report - Stand Alone DWS

2020 Annual Summary Report - Camborne and Creighton Heights DWS

2019 Annual Summary Report - Stand Alone DWS

2019 Annual Summary Report - Camborne and Creighton Heights DWS

2019 Camborne MECP Annual Inspection

2019 Creighton Heights MECP Annual Inspection

2018 Camborne Water Treatment System Annual Report

2018 Creighton Heights Water Treatment System Annual Report

2017 - 2018 Drinking Water System Inspections

2017 Hamilton Township Water Agreement Distribution System Annual Report

Quality Management System Policy

Township of Hamilton Quality Management System Operational Plan

Township of Hamilton Quality Management System Operational Plan

 Water Systems Capital Needs Assessment Report

 Water Systems Capital Needs Assessment Report